Terms Of Use

Out Of Stock Items

Apparel & Awards Solutions is not responsible for items that are out of stock from the manufacturer. While we check items we know to have potential stock issues, all garments are ordered after your order is placed. We do not have live inventory on our website and we cannot guarantee item availability. Supply chain issues are disrupting the availability of some items. If items are out of stock, we will provide you with a list of possible replacements and get your approval before using your chosen item.

Garment Disclaimer

Apparel & Awards Solutions is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We make every effort to inspect the garments as we decorate them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. Since we are not the manufacturer, Apparel & Awards Solutions cannot 100% guarantee exact color consistency on garments.

Customer Supplied Garments

If we do not supply the specific garment style you require, customers may bring their own garments in for decoration and we will make every effort to ensure the quality of the decorating meets our high standards. However, please be sure to read through our policy:

• We assume no responsibility for replacing or reimbursing for any items damaged while in our care.

• Each brand manufactures their fabric differently. We do not provide a warranty on customer supplied garments or the decorating that is applied to it.

• Due to the nature of decorating garments, misprints may occur. If the customer supplies their own garments, misprints will not be reimbursed or replaced. Please ensure extra garments are included in the order to account for any misprints. We recommend the greater of 2 garments or 5% of the total number of garments.

• It is the customer’s responsibility to check for any coatings applied to the garment that may affect the print’s longevity. For example, a water-repellent coating on any garment will significantly deteriorate the custom print very quickly.

• Customer supplied garments must be new, and unworn. We will not print on garments that have been worn, and must be clean when we receive them.

Quality Assurance

We try to check every garment as it is decorated but there are times when a mistake will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry-standard 72-hour window from the time you receive the goods to notify us of any issues with the order. Apparel & Awards Solutions is not responsible for errors with your order if notified after 72 hours of receiving the goods. Apparel & Awards Solutions is not responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer.

Claims

We go to great lengths to try to ensure that every order that leaves our facility is correct. Any order decorated differently than the artwork approved will be redecorated. All claims must be submitted within 72 hours of the date of delivery. If Apparel & Awards Solutions is responsible for any errors in your order, we will gladly accept responsibility for the issues and will redecorate the items in error. We do not offer refunds. Apparel & Awards Solutions will not be responsible for any garments sold or given away prior to returning the order.